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This British Standard sets out principles for establishing and maintaining an effective customerservice culture and mindset in an organization of any size, geographical location or business sector.It also provides recommendations on applying these principles so that the organization has thecapability to deliver a consistent standard of service that meets or exceeds the expectations ofits customers.

Incorporates the following:
BS 8477:2014

Product Details

Published:

04/29/2020

ISBN(s):

9780539122329

Number of Pages:

30

File Size:

1 file , 830 KB

Product Code(s):

30406800, 30406800, 30406800