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Adopts ISO/IEC 20000-2:2005 to represent an industry consensus on quality standards for IT service management processes.

Product Details

Edition:

1st

Published:

02/22/2007

ISBN(s):

0733780458

Number of Pages:

35

File Size:

1 file , 2.7 MB

Product Code(s):

10149021, 10148984, 10149009